Elevator Pitch
In this talk/HOTs we will describe about Lightning Service Cloud.For Example, How to setup service cloud, Layout Customization, Email to Case Setup. Also we will try to cover LiveAgent with Omni Chanel if time will allow us.
Description
This talk will be based on setting up Salesforce Lightning Console. Our Agenda will cover the following topics :
1) Setup and Customize Salesforce Lightning Cosole Application. 2) Enable Email to Case and Demo (Creating a case using email to case). 3) Setting Up queues to handle the different type of cases (Like, email, web, Phone, Referral). 4) Layout Customization. 5) Enabling Lightning Knowledge. 6) Creating and attaching knowledge to Cases. 7) Enabling Live Agent (Optional). 8) Enabling Omni Chanel (Optional). 9) Setting up Omni Chanel (Optional).
Notes
Today’s 8 out of 10 companies want to provide the support to their customers for the products they sell to their customers in a best possible way and also at the same time increase the productivity of their Support Staff/Agent. So Luckily Salesforce provides the Service Console for providing the Support earlier this (Service Console) was only available for Salesforce Classic but in latest Salesforce realse now it is available for Lightning as well. As we all know Salesforece Lighting is rapidly growing and no doubt to say that Salesforce Lighting is the future.
I have setup the lightning service console and closly observed all the features of Salesforce Lightning Console with Email to Case, Lightning Knowledge, Live Agent, Lightning Community, and Case Milestone with Entitlement Management.