Bio
Kunal Dixit is an accomplished IT Delivery Manager with two decades of experience driving large-scale digital and infrastructure transformation initiatives for global enterprises. He has led mission-critical programs in Commerce Lifecycle Operations, Network Automation, Supply Chain, Order Management, Enterprise Infrastructure, and IT Service Management, delivering measurable improvements in agility, resilience, and business alignment. Throughout his career, Kunal has successfully managed cross-functional teams for Cisco Systems and other Fortune 500 clients, overseeing end-to-end program lifecycles including strategic planning, execution, and post-production support. His expertise spans Lean execution, Scrum and SAFe Agile frameworks, Site Reliability Engineering (SRE), and Business Continuity Planning and Disaster Recovery (BCP & DR). Kunal is recognized for his hands-on leadership in implementing innovative solutions such as Infrastructure-as-Service, CI/CD pipelines, and self-healing network capabilities, resulting in significant gains in operational efficiency and service reliability. His approach integrates technical acumen with a strong focus on process improvement, risk management, and stakeholder engagement, consistently driving service excellence and customer satisfaction. A certified PMP, CSM, SAFe Agilist, and ITIL professional, Kunal combines deep technical knowledge with a strategic mindset to align IT initiatives with business outcomes. He is passionate about leveraging technology and automation to create sustainable, value-driven solutions while mentoring teams toward continuous improvement and innovation.