Elevator Pitch
Poor user adoption can ruin migration project even if migration itself was successful. To avoid rejection of new solution and its poor usage, it is essential to carry out training sessions for different groups of users and provide hands-on recommendations on how to use Office 365 for daily routine.
Description
Enterprise clients have paid a significant amount of money for software and even more money in implementation. However, without a plan and program to ensure end users adoption, it could be a significant impact on the ROI. Even worse, it could create user resistance and dissatisfaction. We call this “The Last Mile Challenge”. Some organizations still consider end user training as optional, and think providing users with a few standard quick reference cards or training videos will be sufficient. Yes, your end users are intelligent and they will eventually get it. However, have you thought about the cost of productivity loss and the frustration your users will experience? It is over 64% of the software features end up never being used because no one knows they are available? Helping end users cross the finish line and realize the full potential of new software is not optional, it is a must for software migration project in our fast-changing IT world. We understand people learn differently and possibilities of companies are different, that is why it is important to offer multifaceted People Ready training solutions from live instructor-led to on-demand learning or other combinations.