Mental models – why saying “I didn’t know it worked that way” is a sign of expertise not incompetence.

This talk advocates for DevOps engineers to show off their misunderstandings in the name of developing their expertise. DevOps is fundamentally about change - creating change, recognizing change, managing the effects of intended and unintended change… I could go on but, I only have 5 min so I won’t.

This Ignite talk advocates for DevOps engineers to show off their misunderstandings in the name of developing their expertise. DevOps is fundamentally about change - creating change, recognizing change, managing the effects of intended and unintended change… I could go on but, I only have 5 minutes so I won’t.

We’ll cover: - What is a mental model - Why it’s always wrong - Why that doesn’t matter - What experts do to account for being wrong - How the phrase ‘wait, what?’ is a revolutionary act