Developers don’t need “services” from ops, they need products: continuously innovated platforms that evolve weekly. Once ops toil is removed, ops can focus on their customers’ - development - needs. Using stories & tactics from the real-world, this talk helps launch a platform-as-a-product strategy.
Most ops groups can’t give developers what they need. Ops is limited by traditional service delivery mindset and tools. Stability & reliability are now table-stakes when you’re releasing software daily. What developers need now from ops is innovation. Operations has rarely takes this innovation-driven, product approach to providing services, & instead focuses on delivering to specification & limiting SLAs. As with development, ops creates value with continuous operations, product managing their platforms and releasing frequently.
This talk covers how ops groups are transforming from a service delivery mindset a platform-as-a-product approach. With examples from Discover Financial Services, Rabobank, the US Air Force, & others the talk covers the concept, technologies & tools commonly used, & ops tactics needed to kick-off a platform-as-a-product strategy.