How to Avoid Knee-Jerk Response to Incidents – Executive Track

One of the biggest risks for the long-term success of high-performing teams is the inevitable outage that draws negative attention from leadership. These outages are often business impacting and high profile. Leadership response can be positive, but it has to be part of the plan.

Outages happen and the profile of those outages continue to expand. These outages vary from complete outages to reduced service availability. Regardless of the severity they often result in lost revenue, lost customer trust, and also strong responses from executive leadership and possibly Wall Street. When this happens, how executives respond effects everyone. Knee-jerk reactions can cause significant setbacks to the progress of high-performing organizations. In this lightning talk we’ll explore this scenario and how leaders can respond effectively to these inevitable incidents.