How to Build an Invincible Incident Management Plan

We all know that service degradation and outages are going to happen, especially as organizations increase their system complexity and their pace of change. With a robust incident management plan in place, your team can recover from downtime quickly to mitigate common losses and maintain velocity!

We all know that service degradation and outages are going to happen, especially as organizations increase their system complexity and their pace of change. It’s not a matter of if your organization will face this threat, but when.

However, total disaster is not inevitable. With a robust incident management plan in place, your team can recover from downtime quickly to mitigate revenue loss, customer churn, brand backlash and employee burnout. The answer is not to slow down the business, it’s to respond more effectively when incidents occur.

• The essential components of an effective incident management plan
• How to instill key downtime recovery principles in a team of any size or level
• Tools to reduce MTTA/MTTR and power continuous improvement with greater automation, transparency and collaboration

This talk can include Splunk portfolio product information, but is designed to be valuable without it.